Elite Energy Electric

Privacy Policy

Effective Date: January 1, 2025

Elite Energy Electric ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit a form, call us, or otherwise interact with our services. By using our website or services, you consent to the practices described below.

1. Information We Collect

Personal Information You Provide

When you request a quote, schedule service, fill out a contact form, or call us, we may collect:

  • Full name
  • Phone number (including mobile)
  • Email address
  • Physical / service address
  • Details about your home or project
  • Any other information you voluntarily provide

Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address and approximate geolocation
  • Browser type, operating system, and device information
  • Pages visited, referring URLs, and time spent on pages
  • Cookies, pixels, and similar tracking technologies (see Section 6)

Information from Third Parties

We may receive information about you from advertising platforms, analytics providers, lead generation partners, or public databases to supplement the data you provide.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and service requests
  • Provide, maintain, and improve our services
  • Schedule appointments and send service reminders
  • Send promotional messages, offers, and updates (with your consent where required)
  • Process transactions and send related information (estimates, invoices, receipts)
  • Personalize your experience and deliver relevant content or advertising
  • Comply with legal obligations and protect against fraud or abuse
  • Analyze website usage and improve performance

3. SMS / Text Messaging Consent & Disclosures

By providing your mobile phone number and submitting a form or otherwise opting in, you consent to receive automated and/or pre-written text (SMS/MMS) messages from Elite Energy Electric, including but not limited to:

  • Appointment confirmations and reminders
  • Service updates and follow-ups
  • Promotional offers and marketing messages

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message. For help, reply HELP or contact us at (831) 706-0722.

Your consent to receive text messages is not a condition of purchasing any goods or services. Carriers are not liable for delayed or undelivered messages.

We will not sell, rent, or share your phone number or opt-in information with third parties for their own marketing purposes. We may share your information with service providers who assist us in delivering messages, but only as necessary to fulfill the purposes described in this policy.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers who perform services on our behalf (e.g., CRM platforms, SMS providers, analytics services, payment processors)
  • Business partners involved in fulfilling your service request (e.g., subcontractors, financing partners)
  • Advertising platforms for retargeting and campaign measurement (e.g., Google, Meta)
  • Legal authorities when required by law, subpoena, or to protect our rights and safety

All third-party service providers are contractually obligated to protect your data and use it only for the purposes we specify.

5. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When data is no longer needed, we securely delete or anonymize it.

6. Cookies & Tracking Technologies

We use cookies, web beacons, pixels, and similar technologies to:

  • Remember your preferences
  • Analyze traffic and usage patterns
  • Deliver and measure advertising effectiveness
  • Track conversions from marketing campaigns

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website. We may use third-party tools including Google Analytics, Google Tag Manager, Meta Pixel, and call-tracking services.

7. Your Rights & Choices

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal information
  • Opt out of marketing communications at any time
  • Opt out of the sale or sharing of personal information (where applicable under state law)
  • Request a portable copy of your data
  • Withdraw consent where consent was the basis of processing

To exercise any of these rights, contact us at (831) 706-0722. We will respond within the timeframe required by applicable law.

8. Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Effective Date" at the top of this page. We encourage you to review this policy periodically.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Elite Energy Electric
Phone: (831) 706-0722
Serving the San Francisco Bay Area